September 19, 2022
Event: September 19, 2022 to September 23, 2022
Hiring, Training, and Retention – What is the problem? According to an INC. Magazine study, 37% of people quit their current job due to lack of proper or poorly delivered training. To bring a new employee on board and then training them by demonstrating how a quality part or process is completed can be time consuming using traditional methods. In terms of the effectiveness of on-the-job training, just “telling and showing” or “hearing and watching” something online and answering a quiz is often not enough. Some Lean organizations try to use Standard Work as a means of explaining how a quality job is completed to specifications. While Standard Work provides the document for examining a process compared to the ideal state, it falls short of teaching people how to train others quickly, safely, and conscientiously. The only proven method of training that has been successful for OVER 75 years, is Training Within Industry – Job Instruction!
So, what should an effective training system look like? Training Within Industry was developed in the most challenging of times, World War II! The primary employee training was not a matter of compliance or investing in people, but simply viewed as a matter of survival. One of the TWI supervisor training programs, TWI – Job Instruction, boosted the on-the-job training skills of over a million supervisors during World War II leading to dramatic improvements in speed to market, quality, safety, and cost. During this time companies reported:
Why now? Today’s ever-changing business environment (9/11 Tragedy, 2008-9 Financial Crisis, Global Conflict & Wars, CoVid19, Supply Chain problems…) are challenging manufacturers, healthcare and literally every business to better train and retain their employees. TWI will provide your people with five key essentials for a great training system:
1. Understand the difference of knowledge and skill.
2. Job skills training is more than “show & tell” AND then try it out. People want to know what to do, how to do it, and the reasons why they are doing them.
3. Less is more: TWI-JI is about stripping back complexity and emphasizing simplicity. This teaches the employee exactly the ability to do the job perfectly, no more – no less.
4. Practice does not make perfect; it makes the job permanent! Only perfect practice makes the job perfect.
5. Do not let them learn by trial and error. The TWI Job Instruction 4-step method focuses on establishing a pattern quickly that allows the worker to perform a task consistently, at the right pace and without mistakes.
The value of classroom or workshop activities depends on what thinking patterns people are practicing when they engage in them after the workshop. C3 instructors and coaches are TWI-Institute Certified Trainers. We use the proven format of a FUN, 2-hour per day, Monday-Friday hands-on training experience. Your Employees will learn the skill of Job Instruction and leave the class with the tools and methods to train other Employees, immediately, on your product and job tasks! But knowledge does not equal skill. Therefore, if the TWI-JI + Coaching is selected, our TWI-Institute Certified Trainers can verify that you can effectively and efficiently train others, AND become eligible for the TWI-Institute’s Certified Train the Trainer course! Which is why we have included a Job Instruction coaching module as a second week of 1 hour per day coaching YOU as the newly certified trainer. Your company’s training needs identified during the first week of training, are addressed immediately following the class. That following Monday, trainers receive coaching as they deploy the 4-step method across your organization starting with the Training Timetable developed from the previous week’s training.
TWI-Job Instruction 5-day class = $499 per person, taught 2hrs/day Mon-Fri. 6-person min & 10-person max.
TWI-JI + Coaching 10-day class = $699 per person, taught 2hrs/day Mon-Fri. 6-person min & 10-person max.